Resume
Experience
2023 - Present
UX ARCHITECT
Carson
I primarily guide the development of our integrations and third-party systems, ensuring the transitions and interactions between each are seamless. I accomplish this by conducting research with end users and SMEs to inform the system's structure and user flows, optimizing the experience for users and impacting their clients' experiences. I also have elevated design's impact within the organization through the creation DesignOps standards and resources. At the organizational level, I have been demonstrating the value of service design through intentional design of the organization and its processes and services. Lastly, I lead the design and implementation of a new design system, which will be developed in a new framework.
2021 - 2023
UX DESIGNER
Spreetail
The majority of my role consisted of designing wireframes, mockups, and prototypes at the story and product level, while balancing consistency and innovation using two design systems. In addition, I participated in discovery sessions to understand the problems experienced by users and stakeholders. During the design process, I regularly collaborated with other roles across our software and technology division, as well as the business at large, and I often presented designs to managers and other executives within the company. I also helped mentor other designers by giving feedback and assisting with projects as needed. Lastly, I had a significant role within our UX Center of Excellence, guiding the experience team's focus on discipline alignment.
2020 - 2022
LEAD UX RESEARCHER & DESIGNER
IU School of Medicine
In my role, I utilized usability testing methods to evaluate application builds, communicated the findings, and provided suggestions to the development team. When needed, I created icons and designed wireframes, mockups, and prototypes for the VR and Android applications. To design effectively, I also had to research and understand best practices for VR applications.
2020 - 2021
SOFTWARE QA &
DOCUMENTION SPECIALIST
Earthwave Technologies
I explored all user personas and stories in order to create design mock-ups and wireframes for web, iOS, and Android applications. I used my UX knowledge for new designs as well as when evaluating and approving features before release. To track these agile features for release, I utilized tracked using Atlassian’s Jira and Hubspot support tickets. In addition, I documented release features and daily hotfixes using Photoshop, Publisher, & Word and created and tested new customer instances.
2017 - 2019
COOPERATIVE EDUCATION
ASSISTANT
Purdue University Fort Wayne
To track students' activity and generate reports, I managed the GradLeaders CSO System database. I articulated Handbook policies and requirements during both student interviews and stakeholder inquiries. For events, I created marketing initiatives and designed materials. I also collaborated with the finance team when using funds and receiving timecards
2016 - 2017
PROMISE INDIANA INTERN & ASSISTANT
Wabash County YMCA
For 14 Indiana communities, I designed websites reflecting the program's brand. I administered the post-program survey and recorded the results. I tracked and managed champion and savings data using spreadsheets. My secondary duties included advocating and presenting the program to stakeholders, facilitating calls with guardians, conveners, and asset managers, and participating in organizational and state board meetings.
Education
2019 - 2021
INDIANA UNIVERSITY, INDIANAPOLIS
Human-Computer Interaction, MS
I am an enthusiastic student who enjoys engaging in every opportunity to learn. With a 3.82 GPA, I am also a UX Lead for a research project about VR as a treatment for behavioral disorders in children. Usability testing and application design are important aspects of this position.
2013 - 2017
MANCHESTER UNIVERSITY
Psychology (Cognitive-Neuroscience), BS
Peace Studies Minor
​I was a Dean's scholarship recipient for four years and a member of the psychology honors organization, Psi Chi, for three years. In my time at undergraduate school, I was also involved in several research projects, including the topics of recognition-induced forgetting (RIF) and employees values.
Professional skillset
User Research
Contextual Inquiry
Persona Development
Affinity Diagraming
User Flows
Wireframes/Mock-Ups
Conceptual Design
Service Design
A/B Testing
Journey Maps
Heuristic Evaluation
Task Analysis
Technologies
Figma
Adobe XD
Miro / LucidChart
Jira / Confluence
Framer
HTML/CSS
Photoshop
SQL
Balsamiq
Javascript
Hubspot
Languages
English (native)
Italian (intermediate)